Tickets
Tickets: general info
- This year both me and @janthomas will be doing tickets again. However, we are still glad if someone else would like to join and help out. Reach out on talk if that is the case!
- The event will grow slightly this time around, and therefore, we will have more tickets. Truly insightful, I know.
- We will maintain a 10% amount of low income tickets; same prices and same platform (burnertickets.com) as last year; we will still require ID on the door. imma start saying it now, so no one forgets # Changes Let's talk about what is not the same this year:
- Lottery: we have decided against a lottery because (despite the fact we loved the democratizing aspect of it) it generated a really big, messy, prone to errors, pile of work. It also complicated Matthew's life intensely. And we love Matthew (he runs burnertickets.com). We will go for a first come, first serve basis. More info on this topic to come
- 1 ticket per purchase. Unlike last year, one person will be able to buy exactly one ticket. This is so for all types of tickets # Types of tickets Low income: in line with radical inclusion, we lower the price of 10% of our ticket base for those who are less buoyant. Process is same as last year - fill in a form to tell us your story, the ticket team will review them anonymously and inform the person in time. 40 EUR Regular: they will go on sale and be buyable till we sell out. 80 EUR Directed: these tickets are for those of us involved in making in KB2019 happen, for artists, for kieze, for those volunteering the crap out of their event time, etc... They will be unique, and tightly controlled. 80 EUR Kids: fo FREE! under the age of 18. But we still require names. None of these tickets are valid without ID. # Rough Timeline All dates are subject to change due to weather and/or strong winds
Fri 15 Mar Publish Ticket Details - Website, Newsletter, Facebook
Fri 15 Mar Low income ticket registration opens & announced in newsletter
Mon 25 Mar Further ticketing input sent to BurnerTickets - Stripe & Paypal API details, content & fields for participation survey & potentially info about Dreams @henrik
April 3rd Low income ticket registration ends
April 1-2 nd Low income ticket applicants informed about outcome
TBD Open Directed Ticket Sales
Fr April 5th Regular Sales start. Flood gates open.
Mon 17 Jun Ticket transfer system closes (end of day CET)
Open topics
Help us discern some open thoughts and ideas, or forever bear the consequences.
1. Bus tickets? Will we sell bus tickets? More info is required on this, and we need to relay it to burnertickets in a timely fashion. ALso conditions (transferable? ID? name only?)
2. Camprevan tickets? Similar to the above. Do we need them? do these come with an onsite driving permision?
3. something we haven't thought of?
Additional input from community
After the leads meeting on 21/03 there was some additional input from people that we will take into account:
- Directed tickets should contain the same form/volunteer participation list as regular tickets. No one escapes volunteering!
- Volunteer form needs to be done asap, and if possible be presented to the user before ticket purchase.
Deleted User Tue 26 Mar 2019 8:51PM
Concerning the lottery, if we expect to have more people wanting to buy a ticket than tickets we should definitively do a lottery, even if it means more effort on our side.
In order to find out this out, we should do a Facebook or newsletter poll, @waldo or @loomikate what are the best channel in your opinion to reach out?
Deleted User Wed 27 Mar 2019 11:38PM
My question was: how to we make a poll and estimate the potential number of attendees.
All other burns i know were sold out. In case we have more people who want to come than tickets we should find a fair strategy to handle the situation. One of the good strategies is the lottery on top of direct sales for people who contribute a lot (artists, workshops, orga etc).
I would personally like to estimate a potential number of attendees. Facebook poll or create a ticket signup page, which even better but harder to do.
Jan Thomas Thu 28 Mar 2019 9:39AM
hey all - thanks for the comments/questions. I'll try to answer everything in one go:
TICKET SALE TIMING: There are factors outside of what the ticketing team can influence which are the reason for why no official date for the start of ticket sales (or prices) have been announced... Other than saying that it will be in early April, which was announced via newsletter, website & Facebook.
And we still don't have a final date - but from what I found out yesterday it seems like it should be possible to start sales in the week 8-12 April. So we will extend low income registration period by one week as we have enough time, and push updates here, on the website, Facebook and with the next newsletter going out on Friday.
DIRECTED TICKETS: These are transferable just like normal tickets, as they were in the past years. The core rule for directed tickets is simple: we want to ensure that all the people who are contributing to the event in an important way will have a ticket. That includes mainly Kieze, art projects or people in lead roles. While there are guidelines like giving a kiez 20% of their population in directed tickets, in the end we'll flexibly decide case by case to make sure all people that make the event great will be able to come.
LOTTERY: We had the exact same discussion last year - after 2K people tried buying a few hundred tickets for Burning Bär, we thought that with already over 2K people in our Facebook group we would need to do a lottery... which ended up causing lots of additional effort without being needed - i.e. we didn't end up selling all tickets in the lottery and needed to do another first-come first-served sale later which took weeks to sell remaining tickets. So given that our Facebook group is now only just hitting 3K people, and we have significantly more tickets we could sell than last year - there were numerous discussions about this topic and so far everyone else agreed that a lottery is not required at this stage - especially given that we have directed tickets to make sure all people that make the event awesome will get a ticket. By now the timeline is also so tight that I think it's too late to run a lottery anymore...
GDPR: I've looked into this also. People are buying their tickets and as part of that submitting their personal data to us. Because of this transaction we are allowed to process their personal data, and are also allowed to contact them via email with information regarding the event i.e. the ticket they purchased. This is lawful processing as per Art 6 1(b) GDPR. Where we need to be careful are the following two points:
1. In our Newsletter tool or on the dreams platform we need to clearly mark these emails as 2019 ticket holders, and not contact them beyond this years event - unless they specifically opted into this. So I'll look to adjust the process on Burnertickets to allow people to specifically opt in for general Kiezburn updates beyond this year's event, and export this to Mailchimp.
2. We need to prevent that names/emails of ticket holders are accessible publically. This means it's crucial that no-one creates publically available Spreadsheets e.g. with the volunteering info collected during ticket sales
I hope this covers all important points!
Otto Fri 29 Mar 2019 2:50PM
Ticket timeline updated. Prices Updated
Jan Thomas Mon 1 Apr 2019 7:34PM
Hi all, some clarifications regarding directed tickets. We imagine the following flow:
* Everyone can initially try to get a ticket through the public sale starting this Friday. We don't expect to sell out super quick, so think that the majority of leads, kieze, artists etc. should be able to secure their tickets without issue.
* We have a large enough contingent of directed tickets in reserve to ensure that anyone who will be contributing to Kiezburn and still needs a ticket will get one - Even close to the event still..
* To apply for a directed ticket the following people can contact tickets@kiezburn.org with their request: Leads, Kiez Leads and Dreams Project Leads.
Any questions - Please ask! In future years and in case we get into a situation of the public tickets selling out immediately, we think it would be best to preallocate directed tickets for all key contributors so that none of them have to worry about securing their tickets... But we need to sell out first ;-)
Mareike Fri 5 Apr 2019 2:23PM
Hey @janthomas and @ottojuanbrunoriver are you aware of this on the eticket? i think everyone knows the dates but someone just contacted me panicking about the dates
Erin Jeavons-Fellows Tue 26 Mar 2019 11:43AM
when and how are directed tickets distributed?
Does the member of the kiez who registered the kiez, get the notification?
Erin Jeavons-Fellows Mon 1 Apr 2019 8:12PM
Thanks for the clarity @janthomas ! Amazing work! :)
Owl Sun 31 Mar 2019 8:32PM
you might also want to update the kiezburn.org homepage. It still says April 1st for tickets.
Deleted User · Tue 26 Mar 2019 8:29PM
Directed: these tickets are for those of us involved in making in KB2019 happen, for artists, for kieze, for those volunteering the crap out of their event time, etc... They will be unique, and tightly controlled. Ticket fascism is a thing.
It is a great thing that you want some form of fascism at the burn, however this topic needs to be discussed in details. There are many different situations and they have to be treated as such. I would argue that the transfer of the direct ticket should be possible with an approval of ticketing team.
For instance we had a situation where a in 5 heads art group, 2 people got sick, but the group still needed 5 members to build their project. We should discuss and define the clear rule at this place.