talk.kiezburn.org
Thu 29 Jul 2021 3:43PM

馃摠Telegram Feedback Thread

VRS Veroca R. Sala Public Seen by 179

The purpose of this thread is to have a place for subscribers to give input, opinions, or flag any inconvenience with the Kiez Burn Telegram channel.

馃摠Just scroll down and leave a comment

This Thread is linked to the description of the Telegram channel so all subscribers should have access to it.

Thank you!

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Survey results 11.10.21 - 28.10.2021 (survey link was shared only via telegram)

On this thread, we have also co-created a survey for our telegram channel The Survey was released on 11.10.2021. We keep this content here for future surveys.

Some background info at the time of the Survey (October 2021):

  • We had a channel with 840+ subscribers and growing day by day.

  • Posts: Maximum of 2 posts per day pre-event. Sometimes none. Average pre-event: 7 per week. Post-event 3 per week.

  • It is time-consuming. The copy has to be slightly different than the Facebook posts. Sometimes is more convenient to link people to Talk or Facebook, depending on the topic.

  • We usually have 200+ views 2-3 hours after posting.

  • We hardly ever get the 840+ views ( from all subscribers)

    Next Survey: take into account for the next survey this comment

VRS

Veroca R. Sala Thu 29 Jul 2021 9:53PM

Hey @Bramin thanks for passing by this thread. If you are happy already with the channels of communication you are using that is totally fine!

The survey is directed to those that are already subscribed to the telegram channel.

So as fyi, the telegram channel is not a chat group. Channels don't allow interaction but only annoucements in this case, only from the Kiez Burn account admins.

We don't have and will never have (I hope) a 800 people telegram chat 馃檹.

VRS

Veroca R. Sala Fri 30 Jul 2021 5:54PM

That is very helpful. Thanks!

S

Saskia Mon 2 Aug 2021 5:30PM

I can help with basic statistics and yes, I will add the questions about what channels were used and how people perceived the amount of messages to the census 2021.

BTW do we do link tracking in any way? As in bit.ly links or smth where we can see how people ended up on talk/the webpage/ etc.?

VRS

Veroca R. Sala Thu 29 Jul 2021 9:10PM

Yes. That is exactly what i do 95% of the times

VRS

Veroca R. Sala Fri 30 Jul 2021 11:19PM

I guess also the general communication-related questions will go on the Kiez Burn census after the burn right @Saskia (The Fuzzy Facilitator)? if so, then I can keep this strictly for telegram users.

My idea was to offer the survey link via telegram channel. I very much doubt I will get more than 100 answers and I have no idea whether that number is at least relevant enough to throw a meaningful result. I

wondering who in this room knows a bit of the statistics side of the surveys. I will probably focus now on collecting de data and later I will see how to use it Lol...

VRS

Veroca R. Sala Sun 1 Aug 2021 7:03AM

Wow! Thanks for flagging this!!!!

CY

CJ Yetman Sun 1 Aug 2021 7:55AM

@Veroca R. Sala I believe this is due to the screen reader fonts, not emojis, that someone mentioned on FB already. Thanks for pointing it out.

VRS

Veroca R. Sala Sun 1 Aug 2021 5:41PM

Yes yes. I figured. Lots to improve next year! Excited about making a framework to better use the channel for the next event 鉂わ笍

VRS

Veroca R. Sala Thu 28 Oct 2021 10:44AM

updated this thread with the Survey results

VRS

Veroca R. Sala Tue 12 Oct 2021 10:28AM

updated this thread to convert it to a feedback thread linked to the description of the channel. Renamed it as well.

The purpose of this thread is to have a place for subscribers to give input, opinions, or flag any inconvenience with the channel.

馃摠Just scroll down and leave a comment

脴ystein Sat 31 Jul 2021 9:30AM

Some of these can be clustered :

"In which ways do you follow kb updates?"

Box: tg

Box: fb

Box: mail

Box: talk

Also how many posts can gi gliding scale, 1-10, 5 being just perfect, 10 to many, 1 to few - think this could give a nice output for handling the answers

FE

Fabi Eitel Sat 31 Jul 2021 9:29AM

I use an old android phone and it seems not able to display text based emojis. This is the same in other communication channels (facebook) and sometimes makes me miss relevant information. You could ask whether others have trouble with the readability of the messages as well - I myself would really appreciate if you could limit the use of those emoji (all others a great, not all emoji are created equal it seems). Attached is a screenshot of how it looks for me

R

RMD Fri 30 Jul 2021 4:21PM

First, not requested opinion: I use all communication channels but telegram is superior to others in terms of finding specific things quickly on mobile. I can easily just look up on my phone the link to something like the volunteer sheet, etc. So in my view telegram is not only super useful to get a feel of what is needed urgently, but also as a searchable archive (hashtags etc).

On the actual question, I'd recommend less questions and to focus not on telegram but on all the communication channels. So ranking them on importance / usage level, figuring out what's the unique use case for each of them, shareability with friends, etc.

I'd still support a couple of open text questions for each channel so people can praise/whine openly about each of them.

R

Roko Fri 30 Jul 2021 9:08AM

super helpful. sometimes it鈥檚 one member of the gang reading an info and then the rest gets informed in a meeting!

P

Pauline Thu 29 Jul 2021 9:45PM

Really helped myself - loved the channel

VRS

Veroca R. Sala Thu 29 Jul 2021 9:01PM

So the idea was to co create the survey here. Not to get people to answer questions here but sure!

Happy to see already some opinions.

I changed the title of the thread for clarity

Thanks all

Item removed

AR

Ann-Kathrin Rudorf Thu 29 Jul 2021 6:01PM

With Talk and Newsletter I have all relevant information. Feel Telegram is the cherry on top, an extra with little reminders. I like it!

Don鈥檛 support FB and annoyed by humans that think it鈥檚 the one and only communication tool for events!

TT

Till Tailor Thu 29 Jul 2021 5:51PM

I think that every Ticketholder is also subscribed to the Newsletter... - A question for the survey: Is the KB-Channel active or stumm? - If you put it on Stumm: Why? Are there too many posts? Will you still have a look at the channel once a week?

SS

Sven Schulte-Rummel Thu 29 Jul 2021 4:29PM

Telegram rocks - but you could use the channel also to just make an announcement like 鈥瀕ook at channelFB or channelTalk鈥.

MG

Mi Go Thu 29 Jul 2021 3:47PM

Hi @Veroca R. Sala FYI, You can schedule messages to a channel. Long press (hold it down) the Send button and you should see the option to "Schedule message"